We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.
We’re looking for a junior solutions engineer to guide new customers through the onboarding journey in our Lisbon office. In this role, you'll act as a technical bridge between customers and internal teams like sales, customer success and customer solutions. By tailoring CRM configurations to specific business needs and resolving any setup issues along the way, you’ll help customers unlock the full value of Pipedrive from day one—contributing to satisfaction, retention and long-term success.
If you're someone who enjoys solving technical problems, working directly with customers and making an impact from the start, we’d love to meet you!
Your new adventure:
Collaborate with new customers during the onboarding phase to understand their business needs and tailor account configurations to meet specific goalsSet up and optimize customer accounts in Pipedrive, ensuring efficient workflows and usabilityAct as the primary technical resource for onboarding customers, providing guidance and expertise on CRM functionalities and integrationsResolve technical issues encountered during the onboarding process, leveraging troubleshooting skills and product knowledgeWork closely with sales, customer success and customer solutions teams to ensure smooth transitions and alignment during the onboarding phaseProvide clear, effective communication with customers to guide them through technical setups and best practicesLeverage API knowledge to assist with advanced configurations or custom solutions for customer needsContribute to customer satisfaction and retention by ensuring accounts are set up to maximize long-term usability and valueIdentify opportunities for product improvement based on customer feedback and share insights with internal teamsContinuously enhance product expertise through training and hands-on experience to deliver the highest level of service Does this sound like you?
At least one year of experience in a technical support or customer-facing technical roleFluency in EnglishProficiency with APIs and MySQL databasesConfidence with troubleshooting, CRM tools and technical documentationThe capability to translate customer goals into effective CRM configurationsAn understanding of CRM best practices and onboarding workflowsTalent for clear, proactive communication and collaborationA strong can-do attitude, great communication skills and openness to feedbackA focus on helping customers succeed and get value quicklyA degree in a technical or related field is a plus Why Pipedrive?
People-first culture - Be part of a team that values authenticity, champions collaboration, and supports each other—no egos, just teamwork. Work alongside top talent from around the world in an inclusive space where different perspectives fuel our best ideas. Everyone is welcomeUnlock potential - Push boundaries, take ownership, and experiment with the latest technologies as we enhance our AI First Vision. We empower bold ideas that drive real changeWe’ve got you - Your well-being matters. Enjoy flexible hours, wellness perks and SWAG. Think performance-based bonuses, 28 paid leave days, well-being days, compassionate leave, and even pawternal leave—because we take care of ourselves and our peopleGrow with us - Whether through mentorship, coaching, or internal mobility, we invest in helping you unlock your potential. Open, honest feedback and clear communication are at our core. We grow together through trust and accountability Packed with purpose - Help 100,000+ small and medium-sized businesses grow and succeed while doing meaningful, customer-driven workPipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.
Please note that for this role we’re currently unable to offer relocation assistance or visa sponsorship.
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