Customer Care 1 month Internship - Polish & English Speaker

Powerdot started with the vision that charging your car should be as easy as charging your smartphone. And so for that to happen, chargers need to be available where people naturally spend their days.

Our mission? is as simple as ambitious - Accelerate Sustainable Mobility by investing in, installing, and operating EV chargers with a cutting-edge business model. We help businesses find the right charging solutions for their customers. Today, we’ve partnered with over 1,200 businesses across Portugal, Spain, France, Belgium, Luxembourg, and Poland, with more than 2,200 contracted locations.

Who are we? 🤝 Firstly, we are Partner Obsessed creating bespoke solutions to better serve our partners’ customers. 💡 Secondly, we love the challenge of making EV charging simpler, readily available, and integrated with diverse retail and service experiences. 📈 Finally, we are all about growing, expanding our network, our partners’ businesses, and the professional development of our team, all while driving the EV ecosystem forward.

Who are you? We seek empowered top performers who share our mission and values, and who are ready to think disruptively and join our exciting journey. 🚀

Internship details:

We’re looking for motivated Polish-speaking interns ready to take their first steps in the world of electric mobility! If you think outside the box and want to gain real experience in a fast-paced, purpose-driven company — this is your chance. 

• Internship Duration: 8 to 12 months
• Ideal Candidate: A student or recent graduate eligible for a curricular or professional internship
• Location: Onsite in Lisbon.
• Working hours: 7-hour shifts between 7 AM and 12 AM (Portuguese time), with two consecutive days off per week.

Key Responsibilities during the Internship:

• Assist customers via multiple channels: calls, emails and more
• Investigate and resolve issues by identifying root causes and solutions
• Monitor our charging network and act quickly to address any incidents
• Master various tools and knowledge bases to provide excellent support
• Communicate effectively with internal teams and external partners

The profile we are looking for:

• Languages: Fluency in Polish and English (written and spoken) – other languages like Portuguese, Spanish, or French are a big plus!
• Empathy: You understand and care about the user experience
• Communication: Excellent written and verbal skills, adaptable to various channels
• Proactive Attitude: You work well independently in a fast-moving environment
• Passion for Sustainability: Enthusiasm for electric mobility is a strong advantage
• Location: Based in Lisbon or willing to relocate. Must be flexible to work rotating shifts.

What You’ll Gain:

• Hands-on experience in a dynamic, multi-country operation.
• A chance to develop professional communication and problem-solving skills in both English and Polish (Spanish, French and Portuguese are a plus).
• Insight into the growing electric mobility sector.

At Powerdot, we believe that diversity fuels innovation, and we foster a culture where everyone can thrive, share their ideas, and contribute to making sustainable mobility a reality. Last but not least, at Powerdot we strongly believe that the best solutions and the most innovative ideas come from the coexistence of people with different backgrounds that reflect the diverse world we live in. We seek for a culture of diversity and inclusion - a culture where equal opportunities and mutual respect prevail and where everyone has the opportunity to speak up, challenge the status quo and make the difference. We look forward to the possibility of welcoming you to the Powerdot team for this exciting internship experience. ⚡️🎯