CS Operations Intern (IEFP Internship)

As a Customer Success Operations Intern, you will play a key role in helping our Customer Success team scale effectively.

You will support daily operational workflows and contribute to improving internal processes, working closely with the Customer Success and Operations team, and other cross-functional partners such as Data and Account Management teams.

If you are curious, analytical, and eager to learn how SaaS businesses and customer success organizations operate at scale, this is a great opportunity to grow in a fast-paced and dynamic environmen

What will be your day to day:

• Maintain and update customer and deal data in HubSpot to ensure accuracy and consistency.
• Support customer lifecycle tracking, portfolio management, and quarterly forecasting reports.
• Build and maintain dashboards and reporting views to monitor team performance and customer metrics.
• Collaborate with cross-functional teams to align on customer data and processes.
• Support process documentation and help identify opportunities for automation and optimization.
• Contribute to operational projects, such as tool integrations and workflow improvements.
• Take ownership of small, well-defined initiatives to improve the efficiency of our customer success operations.

Requirements:

• Eligible for IEFP Internship (ESTÁGIOS +TALENTO)
• Masters degree in Economics & Management
• Proficiency in Google Sheets (comfortable with formulas and data manipulation).
• Willingness to learn CRM/workflow platforms quickly.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and accuracy.
• Good time management and organisational skills.
• Strong communication and collaboration abilities.
• Fluent in English, both written and spoken.

Nice to have

• Familiarity with HubSpot.
• Basic knowledge of Customer Success, SaaS, or Operations.
• Exposure to data reporting, dashboards, or workflow automation tools.
• Basic understanding of SQL or analytics platforms such as Metabase.

What else makes working at Codacy great?

• Gain hands-on experience across various finance functions
• Work in a supportive and collaborative team
• Enjoy a friendly and welcoming company culture

While we are a remote-first organisation, this role does require time in our Lisbon office