CS Operations Intern (IEFP Internship)

We are looking for a Customer Success Operations Intern to help us scale and improve how we serve our existing customers.

In this role, you will support our daily operations, maintain high-quality customer data, build reports, and contribute to the optimization of the entire customer lifecycle - from onboarding to renewal - through processes, automation, and medium / tech-touch programs.

If you are analytical, organised, and enjoy improving systems and workflows behind the scenes, this internship will give you hands-on exposure to how a SaaS Customer Success organisation runs and grows.

This is an excellent opportunity to grow into a long-term Customer Lifecycle Operations career path at Codacy.

What will be your day to day:

Customer & Lifecycle Data Operations

• Ensure accurate deal data in HubSpot.
• Support lifecycle tracking across different customer segments
• Assist with portfolio management and quarterly CS forecasting.
• Help ensure data consistency across internal systems.

Reporting & Analytics

• Support the creation and maintenance of dashboards and reports.
• Assist with weekly and monthly performance reporting and ensure data accuracy
• Collaborate with the Data team to align customer data and metrics from different sources.

Process Improvement & Documentation

• Document CS processes and internal workflows.
• Identify small inefficiencies and suggest improvements.
• Support cross-functional projects such as tool integrations and workflow enhancements.
• Gather improvement suggestions from the team (existing system in use) and work with the CS lead to execute improvements on a quarterly basis

Medium / Tech-Touch & Automation Support

• Assist in maintaining automated lifecycle workflows and customer communications, when appropriate, taking an active role in outreach to support the team
• Help monitor the performance of scaled campaigns
• Participate in mapping customer journeys and identifying friction points and opportunities to improve the customer experience at scale across different customer segments

Project Ownership

• Take ownership of small, well-defined initiatives that improve CS operational efficiency.
• Work closely with the Customer Success Lead and Operations teams on strategic improvements.

Requirements

• Eligible for an IEFP Internship (Estágios + Talento).
• Master’s degree in Management, Economics, Engineering, or related field.
• Proficiency in Google Sheets (comfortable with formulas and data manipulation).
• Willingness to learn CRM/workflow platforms quickly.
• Ability to work independently and take initiative
• Strong analytical and problem-solving skills.
• Excellent attention to detail and accuracy.
• Good time management and organizational skills.
• Strong communication and collaboration abilities.
• Fluent in English, both written and spoken.
  
  

Nice to Have

• Experience with HubSpot or other CRMs.
• Basic understanding of SaaS business models, Customer Success workflows and how operations support commercial teams.
• Exposure to data reporting, dashboards, or workflow automation tools.
  Interest in researching and implementing AI tools to improve the team’s workflows and productivity

What else makes working at Codacy great?

• Gain hands-on experience across various finance functions
• Work in a supportive and collaborative team
• Enjoy a friendly and welcoming company culture

While we are a remote-first organisation, this role does require time in our Lisbon office