Conversation Designer

Company Description

AUTODOC is the largest and fastest-growing auto parts ecommerce platform in Europe. Present across 27 countries with over 5,500 employees, AUTODOC generated revenue of over €1.5 billion in 2024, supplying more than 8.4 million active customers with its 6.6 million vehicle parts and accessories for car, truck, and motorcycle brands. Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!

Job Description

We are looking for a Conversation Designer (m/f/x) in Portugal/Poland/Moldova/Czech Republic, to design conversational experiences for chatbots, voice assistants, and other conversational AI systems.

Responsibilities:

• Create a natural and engaging dialogue flow that delivers a seamless user experience;
• Develop conversation designs for chatbots, voice assistants, and other conversational AI systems;
• Collaborate with UX designers, product managers, and developers to ensure seamless integration of conversation designs into the overall user experience;
• Conduct user research and analysis to identify user needs and pain points, and develop solutions to address them;
• Create dialogue flows, intents, and responses that align with the users expectations and goals;
• Test, refine, and iterate conversation designs based on user feedback and analytics.

Qualifications:

• Experience with conversation design tools, such as Omilia, Amilia, Dialogflow, Amazon Lex, IBM Watson or other;
• Knowledge of Natural Language Processing (NLP) and Artificial Intelligence (AI) technologies;
• Experience with user research and analysis, including conducting surveys and usability tests;
• Ability to work in a fast-paced, agile environment and manage multiple projects simultaneously;
• Strong knowledge with Genesys/Cisco/Asterisk or similar software.
• A bachelor's degree in a related field, such as Computer Science, Human-Computer Interaction or Communication Design;
• Languages: proficiency in English and one of the additional languages German/Italian/French is a must.

Experience requirements:

• At least 3 years of relevant work experience as a conversation designer.
• Excellent communication and collaboration skills to work effectively with cross-functional teams such as product managers, developers, and UX designers
• Experienced working with remote teams, applying agile methodologies, and possessing effective communication and presentation skills with teams.

What do we offer?

• Competitive salaries based on your professional experience
• Fast growing international company with stable employment
• Annual vacation and 1 additional day off on your birthday
• Mental Wellbeing Program – providing you and your immediate family members with free and confidential mental and physical health support services for a wide range of personal and work-related issues.
• Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
• Flexible working hours and hybrid work

Join us today and let’s create a success story together!