Senior Integrations Engineer - Zendesk/Airtable

ABOUT US

Indie Campers is the leading campervan provider, dedicated to making road trips accessible and unforgettable for everyone. Innovation, product-led growth, and an unwavering commitment to our customers are at the heart of everything we do. With more than one million nights rented and travellers from 169 countries, we provide a single and trustworthy digital experience for road trips in the United States, Europe and Oceania, with different campervan configuration options and even the chance to buy one of our vehicles.

Our ambitions are big, and so are the challenges we embrace. We are scaling our technology organisation to unlock the next wave of automation- and AI-powered experiences that will delight customers and empower employees worldwide.

THE ROLE

As Senior Data Analyst, you’ll be the insights partner for a product/domain, turning data into decisions. You’ll own metrics, dashboards, experiments, and deep-dives; you’ll level up data literacy across your stakeholders.

WHAT WILL YOU WORK ON?

• Build robust Zendesk/Airtable integrations (APIs/webhooks/apps).
• Automate workflows with n8n/Make + custom services (Go/Python).
• Add LLM-powered classification/summarisation/QA to CX flows.
• Instrument metrics and feedback loops; tighten SLAs with Ops/CX.
• Secure data movement; manage schemas and governance.

WHO ARE WE LOOKING FOR?

• 5–8+ years integrations/platform; strong with SaaS APIs.
• Zendesk apps, views, macros; Airtable schema and API.
• LLM integration patterns; evals and guardrails.
• Great collaborator with CX/Operations.

CORE VALUES AND OPERATING PRINCIPLES

• Customer First: Relentless in providing the best service at the best price to all customers.
• Ownership: Proactively take ownership and deliver on our goals.
• Committed: Work together, as a team, for the long-term.
• Learn, build and structure.
• Be precise and go deep.

Are you ready to Go Indie?

KPIS & TARGETS (YEAR 1)

• AHT −15–25%, FCR +10 pp on targeted queues.
• Automation coverage ≥ 70% of eligible workflows.
• Integration uptime ≥ 99.9%; defect escape ≤ 1 per quarter.