Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.
How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in
Your mission
This is a hybrid role and would require 2 days per week in our offices in either Madrid or ParisEnhance the customer’s experience by implementing new features and improve the existing onesWork closely with other teams including other engineering teams, product, design and QA to deliver a high-quality productWrite clean scalable code and test and deploy actions and systems.Participate in code reviews and provide feedbackTroubleshoot issues with code and provide solutionsBuild tooling for a more robust and faster development processDevelop and maintain unit tests to ensure the quality of the applicationBe proactive and involved in decisions about our technical stack, process but also product and UXWrite technical documentation and participate in knowledge sharing activitiesKeep up-to-date with the latest development development trends and suggest improvements to the teamYou should have experience of using:
TypescriptNode.jsReactAWS (Lambda, Appsync, DynamoDB, Aurora, etc)It would be great if you also have:
Experience with any of Twilio/Bandwidth/Legos/RubyAPI development using any of Rest/GraphQLWe also use:
Slack, JIRA, Confluence, Gitlab About You:
Minimum 4 years experience in backend developmentProficiency in Typescript and experience with Node.js and ReactYou have extensive experience with observability using tools like Datadog/Cloudwatch/Prometheus/New relic etcYou have experience with OLTP databases like Postgres/Mysql etcSecurity and quality is at the forefront of your mind in everything that you doGood knowledge about architecture patternsShipping and maintaining code in productionFamiliar with CI/CD process and toolsAble to communicate in EnglishGood communication, problem-solving and collaboration skillsGive/receive feedback and be able to bounce backCurious, optimistic and open-mindedBe comfortable with a remote organisation and happy to gather from time to timeWho you'll work with
⬛️⬛️⬛️⬛️⬛️ Messaging Engineering Team⬛️⬛️⬛️🔲🔲 Other Engineering Teams⬛️⬛️🔲🔲🔲 Product/Design⬛️⬛️🔲🔲🔲 QA⬛️🔲🔲🔲🔲 Management 
