We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.
The support engineering manager is responsible for leading and overseeing a team of Support or Solutions Engineers. This position focuses on delivering effective and efficient technical support to our customers, managing the day-to-day operations of the team, setting performance goals, and developing strategies to enhance customer satisfaction. The ideal candidate will align the team with organizational objectives, foster a culture of continuous improvement, and implement best practices to address technical issues.
Your new adventure:
Provide effective leadership to the Support/Solutions Engineering teamGuide and motivate team members to achieve performance goalsWork alongside their Head of department to establish, oversee and ensure the achievement of Key Performance Indicators (KPIs) and targets for the teamEnsure prompt resolution of technical issues and maintain a positive customer experienceAddress escalated cases as necessary and ensure high levels of customer satisfactionIdentify opportunities for process optimization within the technical support workflowImplement best practices to enhance overall service deliveryCollaborate with cross-functional teams to communicate customer feedback and contribute insights for product improvementReport bugs and share customer trends with relevant departmentsManage resource allocation, including staffing levels, to meet customer demands effectivelyProvide access to ongoing training and professional development opportunities for team membersEstablish and implement effective escalation processes for complex or high-priority issues Does this sound like you?
2 years of experience in technical support or solutions engineering, with proven leadership experienceStrong problem-solving and decision-making skillsExcellent communication and interpersonal skillsAbility to manage and develop a team Why Pipedrive:
People-first culture - Be part of a team that values authenticity, champions collaboration, and supports each other—no egos, just teamwork. Work alongside top talent from around the world in an inclusive space where different perspectives fuel our best ideas. Everyone is welcomeUnlock potential – Push boundaries, take ownership, and experiment with the latest technologies as we enhance our AI First Vision. We empower bold ideas that drive real changeWe’ve got you – Your well-being matters. Enjoy flexible hours, wellness perks and SWAG. Think performance-based bonuses, 28 paid leave days, well-being days, compassionate leave, and even pawternal leave—because we take care of ourselves and our peopleGrow with us – Whether through mentorship, coaching, or internal mobility, we invest in helping you unlock your potential. Open, honest feedback and clear communication are at our core. We grow together through trust and accountability Packed with purpose – Help 100,000+ small and medium-sized businesses grow and succeed while doing meaningful, customer-driven workPipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity, or veteran status.
Please note that for this role we’re currently unable to offer relocation assistance or visa sponsorship.
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