We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.
We’re looking for a mid support engineer to provide technical support and mentor junior engineers in our Lisbon office. In this role, you'll get a chance to work with our awesome support engineering team on solving complex issues and improving internal processes.
If you’re someone who loves troubleshooting, sharing knowledge and working collaboratively, we’d love to meet you!
Your new adventure:
Work with a team of skilled support engineers to resolve moderate to complex technical issuesCollaborate with product and engineering teams to report and track bugsDevelop troubleshooting guides and maintain internal knowledge base contentCreate efficient workflows for technical issue resolution and escalationIdentify patterns and root causes of recurring technical problemsCooperate with customer support and QA teams to improve resolution quality and consistencyHelp to define and refine technical support processes and best practicesHelp Pipedrive grow by mentoring junior engineers and sharing technical expertise Does this sound like you?
At least three years of experience in technical support or a similar roleFluency in EnglishExperience with Windows, Linux and Mac operating systemsStrong understanding of computer systems, mobile devices and other tech productsExperience with network and email protocolsPrevious CRM experience is a plusProven experience in diagnosing and resolving technical issuesProficiency with SQL and experience working with database technologies such as MySQLThe capability to multitask and manage several open issues at the same timeConfidence with documenting technical solutions and maintaining knowledge basesA strong can-do attitude, great communication skills and openness to feedbackA degree in information technology, computer science or a related field is a plus Why Pipedrive?
People-first culture - Be part of a team that values authenticity, champions collaboration, and supports each other—no egos, just teamwork. Work alongside top talent from around the world in an inclusive space where different perspectives fuel our best ideas. Everyone is welcomeUnlock potential - Push boundaries, take ownership, and experiment with the latest technologies as we enhance our AI First Vision. We empower bold ideas that drive real changeWe’ve got you - Your well-being matters. Enjoy flexible hours, wellness perks and SWAG. Think performance-based bonuses, 28 paid leave days, well-being days, compassionate leave, and even pawternal leave—because we take care of ourselves and our peopleGrow with us - Whether through mentorship, coaching, or internal mobility, we invest in helping you unlock your potential. Open, honest feedback and clear communication are at our core. We grow together through trust and accountability Packed with purpose - Help 100,000+ small and medium-sized businesses grow and succeed while doing meaningful, customer-driven workPipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.
Please note that for this role, we’re currently unable to offer relocation assistance or visa sponsorship.
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