Ready to lead, disrupt and reinvent the sleep industry?
We are Emma – The Sleep Company. Founded in 2015, we’ve become the world’s largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day.
At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture. Ready to shape the future of sleep with us? Let’s make it happen!
What you'll do
Manage the day-to-day relationship with last-mile carriers and logistics vendorsNegotiate and manage SLAs (OTIF, lead times, claim rates, service levels)Track and analyze logistics KPIs such as OTIF, cost per order, backlog, and claimsLead regular performance reviews with carriers and push improvement actionsSolve operational issues quickly when performance dropsIdentify and onboard new carriers or vendors when neededWork closely with Supply Chain, CX, Finance, and Tech teams to improve delivery performance Who we're looking for:
Experience managing external logistics partners (last mile or 3PL)Strong stakeholder management and negotiation skillsAnalytical mindset, comfortable working with KPIs and operational dataExperience defining SLAs and managing vendor performanceAbility to operate hands-on in a fast-paced environmentClear, structured communicator What we offer:
Pet-friendly office environment.Discounts on our products.Health insurance, including dental.24 vacation days.A multicultural and international work environment.Company events that are actually enjoyable and build meaningful connections.Ownership, trust, and support from day one to grow your career.
