Ready to lead, disrupt and reinvent the sleep industry?
We are Emma – The Sleep Company. Founded in 2015, we’ve become the world’s largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day.
At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture. Ready to shape the future of sleep with us? Let’s make it happen!
What you'll do
Own performance and strategic development of external logistics partners (last-mile carriers and 3PLs)Act as main interface between Emma and logistics vendors, from ops teams to senior managementDefine and manage SLAs, KPIs, and structured performance improvement plansMonitor network KPIs such as OTIF, lead times, claim rates, cost per order, backlog, and service qualityLead performance deep dives and turn data into clear, actionable initiativesDrive regular business reviews and continuous improvement with partnersIdentify network gaps and support onboarding of new carriers and 3PLs when neededWork cross-functionally with Supply Chain, CX, Finance, Tech, and Commercial to align logistics with business needsSupport on major issues when required, with a focus on root causes and structural fixes, not only daily operations Who we're looking for:
Experience in logistics, supply chain, or operations with strong exposure to carrier and 3PL managementStrong understanding of logistics networks, trade-offs between cost, service, and scalabilityComfortable managing KPIs, SLAs, and performance discussions with external partnersExperience leading cross-functional projects and influencing without direct authorityAnalytical and structured, able to translate data into operational and strategic actionsPartner-facing, confident in both operational topics and performance reviewsExperience in e-commerce, consumer goods, or international logistics is a plus What we offer:
Pet-friendly office environment.Discounts on our products.Health insurance, including dental.24 vacation days.A multicultural and international work environment.Company events that are actually enjoyable and build meaningful connections.Ownership, trust, and support from day one to grow your career.
