Ready to lead, disrupt and reinvent the sleep industry?
We are Emma – The Sleep Company. Founded in 2015, we’ve become the world’s largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day.
At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture. Ready to shape the future of sleep with us? Let’s make it happen!
What you'll do
You’ll be part of the Offline team and take ownership of our Last Mile delivery operations across Europe; making sure our products get from the warehouse to the customer, on time and in great shape. Manage daily delivery operations and ensure smooth coordination between warehouses and carrier partnersAct as the main point of contact between internal teams (Sales, Customer Service, Warehouse, Tech) and external delivery providersMonitor delivery performance (e.g. on-time rate, delays, customer complaints) and take action when issues ariseSupport new carrier onboarding and improve delivery processes for speed, quality, and cost efficiencyHandle operational escalations quickly, including missed deliveries and damaged itemsTrack key KPIs and assist in preparing reports and insights for performance reviewsCollaborate on contracts, SLAs, and pricing updates with logistics partners when necessary Who we're looking for:
2+ years of experience in logistics or operations, ideally in Last Mile delivery or transport coordinationStrong organizational skills and a hands-on approach to daily tasksClear communicator who’s comfortable working with many teams and external partnersConfident with Excel and using data to solve problemsFluent in EnglishSpanish and French are a plus, but not mandatoryExperience with logistics tools (WMS, TMS, tracking platforms) is a plus What we offer:
Personal and company growth to accelerate your career and achieve your goals.Responsibility and decision-making from day one to drive impact and shape our company culture.Learn from experts and connect with teammates at engaging company events.Confidential mental wellbeing support with personalized sessions and self-guided programs.Access to live group sessions and coaching that build resilience and foster a positive team environment.A pet-friendly office to make your workday more enjoyable.
