Ready to lead, disrupt and reinvent the sleep industry?
We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 35 markets and more than 15 retail stores across Europe.
Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide.
It’s our people who bring this mission to life. At Emma, you’ll join a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together.
Ready to awaken your best with us?
What you'll do
Own performance and strategic development of external logistics partners (last-mile carriers and 3PLs)Act as main interface between Emma and logistics vendors, from ops teams to senior managementDefine and manage SLAs, KPIs, and structured performance improvement plansMonitor network KPIs such as OTIF, lead times, claim rates, cost per order, backlog, and service qualityLead performance deep dives and turn data into clear, actionable initiativesDrive regular business reviews and continuous improvement with partnersIdentify network gaps and support onboarding of new carriers and 3PLs when neededWork cross-functionally with Supply Chain, CX, Finance, Tech, and Commercial to align logistics with business needsSupport on major issues when required, with a focus on root causes and structural fixes, not only daily operations Who we're looking for:
Experience in logistics, supply chain, or operations with strong exposure to carrier and 3PL managementStrong understanding of logistics networks, trade-offs between cost, service, and scalabilityComfortable managing KPIs, SLAs, and performance discussions with external partnersExperience leading cross-functional projects and influencing without direct authorityAnalytical and structured, able to translate data into operational and strategic actionsPartner-facing, confident in both operational topics and performance reviewsExperience in e-commerce, consumer goods, or international logistics is a plus What we offer:
Pet-friendly office environment.Discounts on our products.Health insurance, including dental.24 vacation days.A multicultural and international work environment.Company events that are actually enjoyable and build meaningful connections.Ownership, trust, and support from day one to grow your career.
