We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.
The junior support engineer will be the first point of contact for issues that require technical expertise, usually escalated by our customer solutions experts. The junior support engineer will provide outstanding service by understanding the problem, utilizing troubleshooting skills, and resolving basic technical issues. This person will work closely with the most senior team members to ensure they feel fully supported throughout the onboarding phase. If you are customer oriented and enjoy solving technical issues, we’d love to meet you!
Your new adventure:
Provide first-level contact and convey resolutions to customer issuesCollaborate with senior colleagues regarding unresolved issuesTrack, route, and redirect problems to correct resourcesUpdate customer data and produce custom reports when neededWalk customers and/or internal stakeholders through problem-solving processesFollow up with internal stakeholders, provide feedback, and see problems through to resolutionUtilize excellent customer service skills and exceed customers’ expectationsTo ensure proper recording, documentation, and closureSuggest procedure modifications or improvements Does this sound like you?
At least one year of experience in a technical support or customer-facing technical roleFluency in EnglishProficiency with APIs and MySQL databasesConfidence with troubleshooting, CRM tools and technical documentationThe capability to translate customer goals into effective CRM configurationsAn understanding of CRM best practices and onboarding workflowsTalent for clear, proactive communication and collaborationA strong can-do attitude, great communication skills and openness to feedbackA focus on helping customers succeed and get value quicklyA degree in a technical or related field is a plus Why Pipedrive?
People-first culture - Be part of a team that values authenticity, champions collaboration, and supports each other—no egos, just teamwork. Work alongside top talent from around the world in an inclusive space where different perspectives fuel our best ideas. Everyone is welcomeUnlock potential - Push boundaries, take ownership, and experiment with the latest technologies as we enhance our AI First Vision. We empower bold ideas that drive real changeWe’ve got you - Your well-being matters. Enjoy flexible hours, wellness perks and SWAG. Think performance-based bonuses, 28 paid leave days, well-being days, compassionate leave, and even pawternal leave—because we take care of ourselves and our peopleGrow with us - Whether through mentorship, coaching, or internal mobility, we invest in helping you unlock your potential. Open, honest feedback and clear communication are at our core. We grow together through trust and accountability Packed with purpose - Help 100,000+ small and medium-sized businesses grow and succeed while doing meaningful, customer-driven workPipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.
Please note that for this role we’re currently unable to offer relocation assistance or visa sponsorship.
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