IT Support Internship

ABOUT US

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. 

With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.

Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

THE ROLE

As an IT Support Specialist, you will play a key role in delivering outstanding technical support to our internal teams. With the company’s growth, we are expanding the IT function to ensure seamless operations and a best-in-class experience for our internal customers. You will be the first point of contact for IT-related issues, supporting our staff across multiple locations and enabling them to work efficiently.

WHAT WILL YOU WORK ON?

• Provide first-level support for laptops, mobile devices, printers, and other IT equipment (Windows/Mac/Linux).
• Diagnose and troubleshoot software and hardware issues promptly.
• Manage IT helpdesk tickets, ensuring SLA compliance and timely resolution.
• Support onboarding and offboarding, including setting up devices, accounts, and access permissions.
• Assist with VPN, Wi-Fi, and general network connectivity issues.
• Administer user accounts in Google Workspace, Microsoft 365, and internal systems.
• Track, manage, and document IT hardware inventory.
• Maintain proper records for equipment allocation and returns.
• Document support procedures, FAQs, and knowledge-base articles.
• Identify and recommend improvements to increase efficiency and reduce recurring issues.
• Achieve ticket resolution within defined SLA timelines.
• Maintain high internal customer satisfaction rates.

WHO ARE WE LOOKING FOR?

• Currently studying (or recently graduated) in IT, Computer Science, or a related field, or strong personal interest in technology.
• Basic familiarity with Windows or macOS.
• Eagerness to learn about IT systems, software, and hardware troubleshooting.
• Good communication and problem-solving skills.
• (Preferred) Some knowledge of Google Workspace, Microsoft 365, or ticketing systems.
• (Preferred) Interest in basic networking concepts (Wi-Fi, VPN, IP addresses).
• (Preferred) Previous internship, part-time job, or personal IT projects.