We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.
We’re looking for a head of customer analytics to lead customer intelligence initiatives and build predictive frameworks in our Lisbon office. In this role, you'll get a chance to work with our awesome analytics team and cross-functional leaders on optimizing the end-to-end customer journey.
If you’re someone who enjoys turning complex data into clear actions and leading teams to deliver measurable business impact, we’d love to meet you!
Your new adventure:
Develop and execute the global customer data strategy, defining how the organization collects, interprets, and acts on behavioral data to drive revenueArchitect and oversee the maintenance of a robust customer data layer using dbt, ensuring data integrity, accessibility, and a unified view of the customer across all platformsBuild predictive models and algorithms (e.g., Churn prediction, LTV forecasting, Propensity to Buy) to automate insights and trigger proactive business interventionsPartner with the COO organization (Sales, Success, and Support) to identify friction in the customer lifecycle and provide data-backed recommendations for process optimizationEstablish and enforce data governance best practices, ensuring all customer intelligence initiatives comply with global privacy regulations (GDPR, CCPA)Translate complex behavioral datasets into strategic narratives for senior leadership, influencing high-level decisions on resource allocation and customer strategyDesign experimentation frameworks to validate the impact of new customer success playbooks, sales strategies, or support interventionsLead a high-performing team of analysts and data scientists, fostering a culture of technical excellence, continuous learning, and business impact
Does this sound like you?
At least ten years of experience in data analytics or data scienceFluency in EnglishExperience with SQL, dbt (data build tool) and modern data warehousesProven experience in building predictive models such as churn and lifetime valueProficiency with data analysis and statistical modeling techniquesConfidence with working across large datasets and complex customer journeysThe capability to lead and develop a team of analystsAn understanding of software as a service (SaaS) customer lifecycle and metricsTalent for translating data into clear insights and business actionsSkills in stakeholder communication and influencing decision-makingStrength in data governance and privacy frameworks such as GDPR and CCPAThe ability to manage multiple priorities across teamsPassion for using data to improve customer experience and drive growthFamiliarity with Python or R is a plusExperience managing distributed teams is a plus
Why Pipedrive?
People-first culture - Be part of a team that values authenticity, champions collaboration, and supports each other—no egos, just teamwork. Work alongside top talent from around the world in an inclusive space where different perspectives fuel our best ideas. Everyone is welcomeUnlock potential - Push boundaries, take ownership, and experiment with the latest technologies as we enhance our AI First Vision. We empower bold ideas that drive real changeWe’ve got you - Your well-being matters. Enjoy flexible hours, wellness perks and SWAG. Think performance-based bonuses, 28 paid leave days, stocks, well-being days, compassionate leave, and even pawternal leave—because we take care of ourselves and our peopleGrow with us - Whether through mentorship, coaching, or internal mobility, we invest in helping you unlock your potential. Open, honest feedback and clear communication are at our core. We grow together through trust and accountabilityPacked with purpose - Help 100,000+ small and medium-sized businesses grow and succeed while doing meaningful, customer-driven work
Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.
Please note that for this role we’re currently unable to offer relocation assistance or visa sponsorship.
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