We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.
We are looking for a Customer Success Specialist to join our Lisbon Hub! In this role, you will work with our mid-tier customers throughout their post-sale journey, engaging at key touchpoints such as onboarding, adoption, retention, and identifying expansion opportunities. Your focus will be on driving customer satisfaction by understanding each client’s unique business needs and offering real-time, best-practice recommendations to maximize value. If this sounds like the next step in your career, we’d love to chat!
Your new adventure:
Support mid-tier accounts by assessing their business needs and providing real-time suggestions to increase adoption during various points along the post-sale lifecycle through various modes of outreach, including but not limited to video meeting applications and email communicationQuickly engage customers in strong discovery to uncover pain points and drive risk resolution, implementation improvement, and upsell opportunitiesUse influence with key stakeholders to drive usage and adoption to ensure customer health and full product value attainmentAdvise customers on the most appropriate features for their specific business needs to drive expansionEnsure the timely and successful delivery of our solutions according to customer needs and objectivesTailor content and communication style to service a variety of stakeholders, from senior executives to end-usersAct as the customer’s primary point of escalation, when required, to help manage customer expectations and deescalate frustrationsServe as the voice of the customer with internal teams, advocating for their business needs to keep cross-functional teams abreast of changing market needs and customer pain pointsEngage in self-driven business study to ensure the ability to connect with and advise a diverse customer base from various industries Does this sound like you?
Experience in commercial or customer-facing rolesTrack record of success in nurturing professional client relationshipsExcellent active listening skills to quickly synthesize information and offer advice in real time during customer interactionsAbility to understand customer pain points and requirements, and translate them into use cases and potential business valueWorking knowledge of the enterprise software market with the ability to learn new software quicklyExisting understanding of multiple popular industry CRM platforms to consult customersAbility to manage competing priorities and adapt quickly without losing personal touch with customers or strategyAbility to maintain self-awareness to manage customer escalations while following all established work processesWillingness to stay up to date with product changes and maintain strong knowledge of all product featuresFluency in English and Portuguese Why Pipedrive?
People-first culture - Be part of a team that values authenticity, champions collaboration, and supports each other—no egos, just teamwork. Work alongside top talent from around the world in an inclusive space where different perspectives fuel our best ideas. Everyone is welcomeUnlock potential – Push boundaries, take ownership, and experiment with the latest technologies as we enhance our AI First Vision. We empower bold ideas that drive real changeWe’ve got you – Your well-being matters. Enjoy flexible hours, wellness perks and SWAG. Think performance-based bonuses, 28 paid leave days, well-being days, compassionate leave, and even pawternal leave—because we take care of ourselves and our peopleGrow with us – Whether through mentorship, coaching, or internal mobility, we invest in helping you unlock your potential. Open, honest feedback and clear communication are at our core. We grow together through trust and accountability Packed with purpose – Help 100,000+ small and medium-sized businesses grow and succeed while doing meaningful, customer-driven workPipedrive is an equal-opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.
Please note that for this role we’re currently unable to offer relocation assistance or visa sponsorship.
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