Courier Operations Manager

We’re looking for an analytical and solutions-driven Courier Operations Manager with excellent leadership and interpersonal skills to help us manage the Courier Function of Bolt Food in Portugal. You’ll work closely with the General Manager and various local and global stakeholders to shape the future of Bolt Food’s success in the country.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

You will be leading the Courier Operations function for Bolt Food in the market, making sure our operations run efficiently and at scale. You will have a direct impact on the business growth through achieving supply growth milestones and key metrics. We’re seeking someone who can seamlessly switch between analytical problem-solving and field-level operational execution. 

• Launching and managing courier operations in the local market.
• Creating, improving and scaling courier operations processes.
• Monitoring, improving and optimising key delivery metrics to increase efficiency and ensure a great experience for our users, couriers and partners (groceries & restaurants.)
• Solving blockers such as forecasting supply and leading by example - be confident to roll your sleeves up and work towards the solution.
• Building financial and operational models focused on optimising each component of the delivery process.
• Leverage cross-departmental collaboration to advance courier operation-related goals.

• You have a degree in Business Administration, Finance, Supply Chain or related field.
• You have 3+ years of relevant previous experience in operations, commercial, consultancy or analytics.
• You are an analytical thinker who loves to find the right solution (advanced Excel/Google Sheets skills are a must; Looker/PowerBI/Tableau are nice to have)
• You an owner and proactively seek to improve processes and handle business problems.
• You have strong stakeholder management, negotiation and overall communication skills.
• You have excellent communication skills (both verbal and written) in both Portuguese and English

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

*Some perks may differ depending on your location and role.

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