Farfetch is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world’s best brands and charming boutiques from around the world. Farfetch opens a world of luxury for endless expressions of style, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.
OPERATIONS
The Operations team serves as the backbone of our marketplace, seamlessly managing the entire order journey. From creating online content and ensuring secure payments to order fulfillment and delivery, while providing comprehensive customer and partner care, this team is relentlessly focused on improving the customer experience every single day.
PORTO
Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.
THE ROLE
As a Business Analyst in the Landed Costs team, you will be at the heart of Farfetch’s global growth engine. You won't just track data; you will optimize the complex financial and operational ecosystem that allows a customer in Tokyo to seamlessly buy from a boutique in Paris. You will gain a deep understanding of cross-border trade, B2C logistics, and the unit economics of the world’s leading luxury platform.
WHAT YOU'LL DO
Drive Profitability: Simulate impacts and propose creative solutions to optimize Order Contribution and landed cost accuracy.Own the Narrative: Define KPIs and build sophisticated dashboards (Looker/BigQuery) that translate complex data into actionable insights for global stakeholders.Product Innovation: Act as the data lead for Landed Cost Management tools, partnering with Tech teams to develop Machine Learning services and automation tools.Strategic Project Lead: Represent Logistics in cross-functional, end-to-end projects, ensuring data-driven decisions guide our international trade strategy.Global Liaison: Act as the bridge between internal operations and external partners, ensuring delivery performance and cost metrics are optimized worldwide. WHO YOU ARE
Background: You hold a degree in Engineering, Mathematics, Business, or a related quantitative field.The Data Expert: You have 3+ years of experience in Business Analytics. You are a SQL expert (BigQuery experience is a major win) and have a mastery of Excel/Google Sheets.Visual Storyteller: You are proficient in BI tools; if you know Looker, you’ll hit the ground running.Strategic Thinker: You don't just find problems; you model the solutions. You have a customer-first mindset and understand how logistics costs impact the final UX.Agile & Resilient: You thrive in fast-paced environments, can manage multiple deadlines under pressure, and possess "high learnability" (you pick up new tools and industries fast).Communicator: You are fluent in English and capable of explaining technical data to non-technical audiences.Bonus Points: Experience in B2B operations or a genuine passion for the intersection of luxury fashion and high-scale technology. REWARDS & BENEFITS
Health insurance for the whole family, flexible working environment and well-being support and toolsExtra days off, sabbatical program and days for you to give back for the communityTraining opportunities and free access to UdemyFlexible benefits program EQUAL OPPORTUNITIES STATEMENT
FARFETCH is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know. SCAM DISCLAIMER
It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.
